Something super important is a big blind spot for many client-based businesses.
Because there are a lot of other “obvious” areas to focus on.
Marketing / Lead Generation
Sales and Sales Process
Delivering on the Coaching or Service
Management and Finance
and a whole heap of others.
But there’s one thing that far too few people pay attention to the number of refund requests they get.
Warrior, It’s a lot more important than people realize.
How you handle refund requests can be your secret weapon or the kiss of death for your business.
You want to control your refund requests because they can make or break you.
When people are unhappy with a purchase, word of mouth can quickly spread and damage your reputation.
On the flip side, if you handle refunds well, you can create an excellent reputation for your business and attract more happy clients.
It can have a snowball effect in either a positive or negative direction.
Which way it goes is entirely up to you.
Always deliver on your claims and be proactive regarding your customer service.
Warrior, The life of your business depends on it.
We go out of our way to pay special attention to our refund requests because we know just how important it is.
That led to our company has one of the lowest refund requests in the coaching industry. And when we get them (maybe 1-2 per year), we have a unique process to handle them effectively.
So I suggest you do the same — and give it the attention it deserves.